2. Minutes of meeting held 16th March 2022 were agreed. The Chairman would sign as a true record.
3. Matters Arising from the meeting held on 16th March 2022
Nothing to report.
4. News from the Surgery
Lisa provided the following information. Many of the initiatives are aimed at providing additional support services to free up more appointments with the GPs.
.PPG 18/05/22 Surgery Update
It’s been a very busy time at the practice and we have had recently had a lot of sickness across the practice both clinical and administrative; this has impacted on the services we have been able to provide and a reduction of available appointments.
We have recently had a change- over of Medical students and recruited new administrative staff
Our new receptionists are: Marie, Nicky, Lucy and Tara all of whom have settled in well. T
Tina has been promoted to reception lead and Ashleigh has returned from Maternity leave.
We will soon be losing Sian Wood one of our Urgent Care Practitioners who will finish on Thursday 19th May. We have managed to recruit her replacement who will start in the coming weeks.
Appointments: We are still providing a variety of appointments which meet the needs of our population including, face to face, Telephone and video. We will soon be making more on-line bookings available and will start with some routine nurse slots. We will also be looking to increase the number of video appointments we provide as part of the GP contract.
Our Late Monday evening appointments 18:30 to 20:00 have now returned to face to face and are provided by our GP partners.
Chronic Disease Reviews: We have now started calling patients in for the annual reviews. We have changed the system slightly and are calling patients by month of birth. This could result in patients being called early but ensures a more robust call and recall system. Patients who have more than one condition will hopefully have all the reviews undertaken in one appointment.
Telephone System: We are updating our telephone system on 26th May
New function will enable patients who are in a long queue waiting to speak to a receptionist to press 1 and receive a call back without losing their place in the queue.
Receptionists will be able to add a message to the system to advise updated information, such as what appointments are still available and other information
Social Prescribing: Our Social Prescriber Preet Chandy is available to help patients with problems and direct them to support services including:
Loneliness and Isolation Training/Employment Social Activities