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                                          Communicating with Gnosall Health Centre


AIMS and OBJECTIVES of Gnosall Patients' Forum

To inform patients of changes and improvements at Gnosall Health Centre, and to give up-to-date information on senior staff changes, operating hours and changes.

To hear of new Health Care initiatives being undertaken by the practice.

To give the Practice feedback on any aspect of Patients Services and provide the practice with thoughts and ideas where appropriate.

A senior member of staff who will be in attendance at bi-monthly meetings usually held in the conference room at the practice on alternate Wednesday Afternoons.

NB. Complaints are dealt with directly by the practice. The Patients Forum is not a forum for complaints.

What's New


16th October 2019

Minutes of AGM held on Wednesday 16th October 2019

2PM Gnosall Health Centre



Alex Bradshaw (Chairman)

John Eve

Sue Bradshaw (Secretary)

Carol Eve

Peter Dawson (Minutes Secretary)

Joy Tuft

Steven Lister

Ian Macmichael

Laurie Worthington

Joy Macmichael

Lynn Fellowes

John Herring 

Allan Mills

Josie Herring













1. Apologies

Pat alker

Victor Scofield

Jan Lammin


2. Chairman’s Statement

Alex read out his statement to the approval of the meeting.

3. Election of Officers

The following were proposed, seconded and duly elected:

  1. Chairman Alex Bradshaw

  2. Deputy Chairman Victor Scofield

  3. Secretary Sue Bradshaw

  4. Minutes Secretary and Website Editor Peter Dawson

  5. Treasurer Alex Bradshaw

Alex reported that the balance of £513.35 had been used to fund the leaflet printing which cost £335 leaving a new balance of £178.35

4. Dates of meetings for 2020

Wednesday January 15th

Wednesday March18th

Wednesday May 20th

Wednesday July 15th

Wednesday September 16th

Wednesday October 21st AGM

Wednesday November 18th

All meetings to start at 2PM at The Gnosall Health Centre


That concluded the AGM business and Alex opened a general discussion

Alex reported that he took part in the CQC assessment Phone call mentioned last month but he was not permitted to speak. A site visit by the CQC is proposed in about 6 months time.

Ian Macmichael reported progress on leaflet distribution so that by mid November around 3,000 will have been circulated leaving 2,000 still available. Copies will be included in the next delivery of the GMK magazine.

A general discussion followed regarding the proposed re-siting of the on site Dentist elsewhere in the village. This is proposed so that they could offer extra services and extended opening without the Surgery being open. This led to a general feeling that we should be pushing for extended opening of the Surgery in line with the moves within the NHS to use facilities at the weekend. Presently the Health Centre lies dormant for the whole weekend.


The meeting closed at 3.17 PM

5. Date of Next Meeting

The next meeting is on Wednesday 20th November at 2PM at the Health Centre.


Chairman’s Report


What a difference a year makes! 2019 has witnessed many changes at the Gnosall Health Centre.


I am very pleased to report that the forum continues to attract new members. It is also very satisfying when we have patients from a variety of backgrounds and work experiences becoming the architects of new thoughts and ideas. This situation is very much welcomed and reflects the real interest that exists within the Patients Forum. More members are, however, always very welcome.


We continue to discuss a wide range of topics on matters concerning the Gnosall practice and the wider National Health service. We also have reports on various items of interest generated from the wider Patients Participation groups which are assembled from other practices throughout the Stafford and surrounding areas.


We again recognise that there is a national shortage of doctors. We are fortunate at Gnosall to fare rather well. We currently have 3 General Practitioners, all being partners in the Practice. A Locum Doctor and Urgent Care Practitioners - Support Services Staff – Patients Services Staff – Health Visitors – Midwife (in the Gnosall surgery who work on a rota) Physiotherapists, Care Facilitator, Wellbeing Worker. We also have Diabetes and Coronary Heart disease clinics. Gnosall is also a Training Practice.


I started this report by saying ‘What a difference a year makes. This is most certainly very much the case at Gnosall Health Centre.


We are very pleased to welcome our new Practice Manager – Lisa Smith. Lisa is a very experienced Practice Manager who has brought some very exciting new initiatives to the Practice. I am equally pleased to say that the forum is consulted and indeed asked to contribute to many of these initiatives. The whole exercise has proved the value of the Patients Forum to the Patients who we represent and to the practice.


The forum has launched the second edition of the ‘leaflet’. This publication has been produced after much work and consideration of its content. It is a very colourful and full of information based on the facilities available at Gnosall Surgery. The ‘leaflet’ gives more information in more detail than that already written within this report. Copies are available in various locations within the Gnosall catchment area and in the surgery waiting room. Patients who visit the surgery are encouraged to take a copy of this ‘home grown’ publication with them.


We also have a new website www.gnosallpatientsforum.org.uk All the meeting minutes and agendas are available to read as well as details of ‘News from the surgery’ which are also included together with other information. We have yet to fully discuss the advantages of the use of more social media sites which could include Facebook and or Twitter for example.


In spite of all that has been written in this report we still have a great deal to do. We need to become a Top class patients forum representing the patients of the Gnosall Medical Practice and working closely with the practice itself to achieve the top class status that we jointly aspire.


I would like to thank all our loyal forum members for their help and support during 2019. In particular the patience and determination of Ian Macmichael and Steve Lister for the production of the ‘leaflet’. To Peter Dawson who takes the minutes of our meetings and then, even more technical, to include them on the website! I also include my sincere thanks to Lisa Smith, the practice manager who has bought some much and welcomed initiatives to the practice and her commitment to include the Patients Forum in the process.


Thank you.






Gnosall Patients Forum.



It’s your Health Service

18th September 2019

Minutes of meeting held on Wednesday 18th September 2019

2PM Gnosall Health Centre



Alex Bradshaw (Chairman)

Geoff Brown

Sue Bradshaw (Secretary)

Lorna Wheeler

Peter Dawson (Minutes Secretary)

Laurie Worthington

Victor Scofield (Vice Chairman)

Ian Macmichael

Pat Alker

Joy Macmichael

Lynn Fellowes


Allan Mills

Christine Jones


1. Apologies

Lisa Smith (Practice Manager)

David Lang

Steven Lister

Richard Brandram Jones

Jan Lammin

Yvonne Brown

Joy Tuft

Trevor Ashton



2. Minutes of meeting held 17th July were agreed. The Chairman would sign as a true record.


3 and 4. Matters Arising and News from the Surgery


The following is information provided by Lisa Smith, the Practice Manager who was unable to attend in person. Thanks to Lisa for providing such a detailed document.


News from the surgery PPG meeting 18th September 2019

  • Waiting Room – Improvements continue (although not as quickly as I would like) We have received a request from a patient to provide a few higher chairs for elderly patients who struggle to sit in and get up from the current chairs. I will discuss this with the partners, but do not envisage any issues in complying with this request.


  • Telephone System – The Installation of the new telephone system has been delayed due to the current providers not providing information to BT which has been requested by the new provider. I have emailed the current provider today to try and rectify the issue so that we can move forward.


  • Extended Hours – The late evening appointments offered between 6.30pm and 8pm for the practice nurse are being well utilised and we will continue to offer these for the time being with a further review after the Christmas period


  • On Line Consultations / Triage – As discussed at the July meeting we have now progressed and we will go live with this on 1st October a reminder on the service is detailed below

Features and benefits

  • Gain the right support with a system that’s clinically designed and approved.

  • Easily triage patients by using details recorded via electronic forms.

  • Reduce pressure on your services with self-help resources and links to other providers.

  • Streamline your workflow with EMIS Web and Patient Access integration.

  • Reflect local or national health needs by customising information.

  • Improve patient safety with a red flag system alerting you to serious symptoms


Round-the-clock clinical support for you and your patients

By giving your patients the ability to seek your advice via electronic forms and access self-care resources 24/7, Online Triage provides everyone with convenient care whenever it’s needed.Covering 91 different topics, all 75 forms offer comprehensive support as they can be completed by patients or by those who care for others. You can be confident that your patients are receiving the right help too, since every single form has been authored and approved by a team of over 20 GPs, as well as Patient.info’s clinical director, Dr Sarah Jarvis.Those in your care are also able to better self-care with access to self-help resources, including 200 videos. And with the ability to customise links, you can meet your wider health strategies by directing patients to areas of your choice.



  • Facebook – I previously advised you that I would try and organise a demonstration of Facebook for the practice. However, this has not been possible due to various reasons, mainly finding someone that has the time to do it.

The Facebook page has gone live today. Please let me know who on the PPG would like admin rights to add things? I propose that I provide a demo at the next meeting? I will advertise it in reception, all new patient packs, Website etc.



  • Practice Website – This is now up and running and I hope everyone has had the opportunity to have a look at it. Please let me know if you have any requests for changes?


  • Primary Care Network – We now have our Social Prescriber in place his name is Robert O’Leary and he sees patients in the practice every Thursday. At present referrals can only be done by clinicians. Robert is able to see and advise patients on the following:

Loneliness and Isolation

Financial Issues / Debt management

Welfare benefits & Housing


Training / Employment

Social Activities

Physical Activities, Health improvement & Weight management

Confidence & Self-esteem



  • Complaints- At the last meeting I advised that I provide some information on complaints and I have detailed below some information that you may find useful

Complaints period 29th April 2019 to 17th September 2019 Total number of complaints received in this period 16 (compared to 7 in the whole of last year)


Type of Complaint

Area of Complaint









Service provision


On -going












Key: Clinical = any health professional within the practice

Admin = any administrative processes

Reception = complaints about individual receptionists

Service Provision = not being able to get an appointment when required or with clinician of choice or anything else that is not working well

I would be happy to discuss this further at the next meeting if required

  • CQC Telephone interview - Will take place on Thursday 19th September at 2pm, Alex has been invited to sit in on the call – the call should take about 60 – 90 minutes where we will be asked to respond to 19 set questions (I can organise for a list of the questions to be sent out to you with the minutes for your information?) The team that will be present for the call is as follows:

Dr Cooner – GP Partner

Lisa Smith - Practice Manager

Sharron Evans – Support Services Lead

Ashleigh Davies – Patient Services Lead

Alex Bradshaw – PPG Representative

It will be sometime after this call that the CQC will decide if we require an on-site inspection and we will be notified accordingly.

  • Flu clinics – We have now started booking patients into the clinics with our first session being 28th September. This first clinic is for patients aged 65 and over and we will be arranging subsequent clinics for the under 65’s and alternative dates for 65+

Scheduled Saturday clinics are: 28.09.19 – 12.10.19 -09.11.19

  • National Network Computer Problems – We have been experiencing significant issues with our computers where we have no access to our clinical system. The problems encountered include:

No access to patient’s records

Unable to book appointments

Clinicians having to write consultations on paper and enter onto the system later

Not being able to provide patients with results or issue medication

These issues have been intermittent with some lasting a significant amount of time.


 This is a national issue and the cause is reported to be the N3 connection. We have not yet been advised that the problem has been resolved. However, things have been better this week.

Our patients have been very understanding and staff have been coping very well with the disruptions.

(Computers are great when they work)

Upcoming events / notices in the practice:

  • Macmillan Coffee morning

    27th September

    1st Flu clinic

    28th September

    On line consult go live

    1st October

    Maternity leave Urgent Care Practitioner starts – Josh Morris

    7th October

    CQC Quality Visit / meeting

    10th October


    16th October

    Wear it Pink day (Breast Cancer)

    18th October

    Sian Wood Urgent Care Practitioner starts Maternity leave

    21st October

    Patient Questionnaire

    Date to be confirmed

    Children in Need – Charity row

    Date to be confirmed

    PPG Meeting

    20th November

    Save the Children Christmas Jumper day

    13th December


Comments from the group.

Hope to see a demonstration of the Facebook page at the next meeting.

The Surgery website link to the Forum site isn’t easy to find. There are easy to use links from the Forum site to the Surgery site and to EMIS access.

The group welcomed the information about complaints.

It might be of interest to use the following link apropos of the computer problems with the N3 network. https://digital.nhs.uk/services/health-and-social-care-network


5. Patients Participation Group and other external reports (PPG)

Alex and Victor have attended PPG meetings and Victor reported that Primary Care Networks (PCN) are designed to have 30-50,000 patients each so as to be small enough to be care but large enough to be able to share some resources that would not otherwise be available. Linking of the IT network used by New Cross Wolverhampton and Cannock hospitals with the local network is being pursued but it’s not known if it’s working yet.


6. Parish council matters

Pat Alker reported that money made from the funfair, cutting the hay, the token scheme in Waitrose Newport and grants was being used to fund the dementia garden. A young drivers’ day is being held 7th October to highlight the dangers on the roads following the tragedies on the A518. Police and Fire Service will be there.

A question was asked about the possibility of using the Surgery car park when the funfair is in the village.


7. Treasurer's Report

Nothing to report.


8. Correspondence

Nothing to report.


9. Web Manager’s report

The new website is up and running. Please use it and comment. Thanks to Bob Alker for all the assistance he has given to making the site possible. Please send comments and any contributions to peter.john.dawson@gmail.com



10. Patients recruitment to the forum and use of social and other media.

Ian Macmichael distributed distributed copies of the new patient leaflet and arrangements are being made to distribute copies in Haughton and Derrington as well as Gnosall.


11. Any Other Business

One person complained that she had had to make multiple visits to the Surgery for blood tests and results when perhaps they could have been organised in a way to minimise visits.


12. Date of Next Meeting

The next meeting is the AGM on Wednesday 16th October at 2PM at the Health Centre.


Meeting closed at 4:00 PM.